Terms of Service

By using this website or placing an order, customers agree to provide accurate information and use the website lawfully. Product availability, pricing, shipping estimates, returns and refunds are governed by the information displayed at checkout and in the applicable store policies.

Merchant and Store Operator

Public store: Florra
Merchant and operator: Florra

Florra is responsible for operating the store, processing customer orders, providing customer service, handling returns and processing refunds.

Business, shipping and returns address:

Florra
350 E Campbell Ave
Campbell, CA 95008
United States

Products and Orders

Customers should review each product page for the applicable product information, specifications, images, usage information and other details before placing an order.

An order is accepted only when confirmed by the store. We may correct an obvious error or address a product that becomes unavailable before fulfillment.

Shipping

Orders are processed within 1-3 calendar days. Estimated delivery time is 1-5 calendar days after processing. Shipping is free throughout the U.S. mainland.

USPS, UPS, FedEx, DHL or another appropriate carrier may be used according to the destination and available service.

Returns and Refunds

Return requests may be submitted within 30 calendar days after confirmed delivery. Returned items must be unused, unopened, in their original condition and in the original packaging.

Florra pays return shipping for eligible returns. Approved refunds are processed within 10 calendar days after the return is received and inspected.

Payment

Payment options are displayed at checkout when available. Payment processing is handled through the payment provider made available at the time of purchase.

Subscriptions

This store does not provide product subscriptions or automatic recurring charges.

Contact

Email: [email protected]
Phone: +1 408-365-4765
Address: 350 E Campbell Ave, Campbell, CA 95008, United States